Relevant Contact Points in Arizona

The bureau responsible for long-term care facility licensing in Arizona, reachable through its general public information line.

Housed within the Arizona Department of Economic Security's Aging and Adult Services program, the program grew out of federal and state efforts to respond to concerns that residents of long-term care facilities were subject to abuse, neglect, and substandard care. It operates through regional Area Agencies on Aging, such as Maricopa County Region One and Pima County Region Two, that supply designated ombudsmen statewide.

The AG's complaint-intake channel for Medicaid provider fraud and patient abuse or neglect in Medicaid-funded facilities, serving as the enforcement partner to ADHS's civil licensing sanctions for elder and long-term-care fraud and abuse referrals.

The lead state enforcer of the Consumer Fraud Act for medical-billing and debt-collection complaints, including multistate-investigation work.

The online intake channel for filing a Consumer Fraud Act complaint against a medical provider, billing company, or debt collector.

The office's dedicated elder-abuse-and-exploitation unit, covering consumer scams targeting seniors and facility enforcement.

The licensing and enforcement regulator for collection agencies and the Insurance Division that administers the surprise-out-of-network-bill arbitration program. It is the cross-reference contact for medical-debt-collector licensure complaints and surprise-billing arbitration requests, distinct from the Attorney General's Consumer Fraud Act track.

The agency's directory, listing Consumer Protection Division contacts, the dedicated Healthcare Appeals & Surprise Billing unit, and Utilization-Review-Agent and Pharmacy-Benefit-Manager licensing contacts.

The intake point for insurance consumer complaints, including health-insurer appeal-related complaints and provider grievances. It routes complainants to the Consumer Protection Division.

The confidential assistance helpline offering free counseling for Medicare-eligible Arizonans and their families, also used to volunteer as a SHIP counselor.

Licenses and disciplines allopathic (M.D.) physicians. The board publishes named board actions, receives complaints, and administers the malpractice and settlement-reporting duties under A.R.S. § 12-570.

Licenses and disciplines osteopathic (D.O.) physicians under A.R.S. Title 32, Chapter 17 and 4 A.A.C. 22.

The state insurance regulator overseeing medical-malpractice liability insurers doing business in Arizona, and the agency's own consumer-complaint intake for insurance matters.

The Arizona Corporation Commission's Securities Division homepage.