Relevant Contact Points in Arkansas

Arkansas's health-facility survey and licensing agency, operating within the Department of Human Services' Division of Provider Services and Quality Assurance. Page also lists named division leadership, including a Division Director and an Assistant Director for the Office of Long Term Care.

A statewide resident-advocacy program, housed within Arkansas DHS, that investigates and resolves complaints for long-term care facility residents and educates residents, families, and staff on Residents' Rights. It does not regulate or inspect facilities, is not Adult Protective Services, and cannot provide direct care for residents. The site includes a searchable, by-county directory of the state's nine regional ombudsmen and the State Ombudsman.

Investigates and prosecutes Medicaid provider fraud and monitors and takes action regarding abuse or neglect that a Medicaid recipient may suffer in long-term health care facilities, including physical, sexual, and financial abuse or neglect by health care workers. It accepts confidential complaints of Medicaid fraud and of resident abuse or neglect.

The lead enforcer of the Arkansas Deceptive Trade Practices Act against predatory medical-billing and debt conduct; consumers can file a complaint online, by email, or by phone.

Licenses and disciplines collection agencies, including medical-debt collectors, operating in or contacting debtors in Arkansas. It investigates complaints of unethical collection practices and unlicensed activity, and administers the Arkansas Fair Debt Collection Practices Act.

The general consumer-complaint and insurance-question contact point for the Arkansas Insurance Department.

The contact for consumer external-review requests on adverse health-benefit-plan determinations, effective April 1, 2025.

Licenses and disciplines physicians and other medical practitioners.

Licenses and inspects nursing facilities, intermediate care facilities for individuals with intellectual disabilities, and psychiatric residential treatment facilities, and investigates complaints against long-term-care facilities and their employees.

The hotline for reporting abuse, neglect, or exploitation of an adult under Ark. Code Ann. § 12-12-1703.

The Arkansas Securities Department's homepage.

The online intake form for businesses to report a data or security breach, required under Ark. Code Ann. § 4-110-105(b)(2) for breaches affecting more than 1,000 individuals and usable voluntarily by other businesses.

The general consumer-complaint intake page, used to file complaints against businesses for privacy and data-handling practices as well as other consumer-protection matters.

The state's labor and workforce regulator, housing the Labor Standards (wage and hour, child labor), Occupational Safety and Health, and Workers' Compensation divisions.