Relevant Contact Points in Colorado

Contact point for facility licensure and certification, and for technical support with the Facilities Web Portal (COHFI).

Intake point for filing a complaint or reporting an occurrence involving a licensed health facility, with facility-type-specific phone lines for assisted living residences, nursing homes, and home care agencies and hospices.

Housed within the Colorado Department of Human Services, it provides free, confidential, resident-directed advocacy for residents of nursing homes and assisted living residences. Residents and families should first call the ombudsman named on the facility's required posted notice.

Part of the Consumer Protection Section of the Colorado Department of Law, it investigates Medicaid-provider fraud and abuse, neglect or financial exploitation of residents in Medicaid-funded health care and board-and-care facilities.

Handles the File a Complaint intake, including the Consumer Mediation Program for informal resolution of consumer or business disputes. It is the intake route for Colorado Consumer Protection Act (CCPA) complaints against hospitals, medical billing companies and debt collectors.

The Uniform Consumer Credit Code Administrator's office, licensing collection agencies, including medical-debt collectors, and enforcing the Collection Agency program under the Colorado Fair Debt Collection Practices Act; it investigates complaints and brings disciplinary or legal action. It also oversees Colorado's Debt-Management, Credit Services and Nonbank Mortgage Servicer programs.

The state contact for Hospital Discounted Care questions and complaints, home to the Hospital Discounted Care Advisory Committee created by HB 24-1399 (C.R.S. section 25.5-3-507), and links to the Operations Manual, uniform application and current discounted-care rates.

Handles questions about health insurance and complaints against a carrier, HMO or pharmacy benefit manager.

Housed within the Division of Insurance, it provides free, unbiased, individualized Medicare and Medigap counseling through 17 local partner-agency locations statewide.

The state-based exchange's consumer contact line for marketplace enrollment questions.

Housed within the Division of Professions and Occupations (DORA), it is the physician and physician-assistant licensing and disciplinary board.

Regulates medical-malpractice insurance rate filings under 3 CCR 702-5 and receives the insurer malpractice-claim reports required by C.R.S. section 10-1-120.

The state division, within the Department of Regulatory Agencies, responsible for securities regulation.

The Attorney General's section responsible for consumer protection.