State protections

Relevant Contact Points in District of Columbia

The Minimum Public Data Every Decision Maker Should Have.

Who to call in District of Columbia

DC Health, Health Regulation and Licensing Administration (HRLA) — Intermediate Care Facilities Division

Licenses and surveys assisted living residences, community residence facilities, home care, home support and nurse staffing agencies, and group homes.

Toll-free(877) 672-2174 main lineFax(202) 727-8471TTY711Call(202) 442-4779 complaint hotlineMail2201 Shannon Place SE, Washington, DC 20020HoursMonday, Tuesday, Thursday, Friday 9:00 a.m.–1:00 p.m. and Wednesday 9:00 a.m.–3:30 p.m.Webdchealth.dc.gov ↗
Office of the D.C. Long-Term Care Ombudsman (AARP Legal Counsel for the Elderly)

DC's designated Older Americans Act ombudsman program, advocating for residents of nursing homes, assisted living residences, and community residence facilities and for individuals on the EPD Medicaid waiver, and receiving, investigating, and resolving resident complaints. Calls and emails are answered within 24 hours or the next business day.

DC Office of the Inspector General (OIG), Medicaid Fraud Control Unit (MFCU)

Investigates and prosecutes DC Medicaid provider fraud and patient abuse, neglect, or financial exploitation, including in home-care and long-term-care settings. The unit is housed within the Office of the Inspector General, not the Office of the Attorney General.

DC Office of the Attorney General, Office of Consumer Protection — Consumer & Tenant Response program

Files and investigates CPPA complaints and mediates consumer and tenant disputes, including medical-billing and debt-collection complaints, for DC residents.

DC Department of Insurance, Securities and Banking (DISB)

The District's insurance regulator and the consumer-facing contact point for the surprise and balance-billing angle of medical bills that runs through a patient's health-plan coverage. Its Enforcement and Consumer Protection Division handles insurance-related consumer complaints.

DC Department of Health Care Finance — DC Healthcare Alliance program

The District's charity-care and safety-net enrollment page for low-income residents facing medical bills who lack other coverage, an alternative to hospital financial-assistance applications.

DISB Consumer Services Division

The intake page where District residents file complaints against a health insurance company, bank, mortgage lender, or other DISB-regulated entity.

Office of Health Care Ombudsman and Bill of Rights (OHCOBR)

Counsels and assists uninsured DC residents and health-benefits-plan members with grievances, appeals, and external review under the Health Benefits Plan Members' Bill of Rights.

Call(202) 724-7491MailOne Judiciary Square, 441 4th Street NW, Suite 250 NorthWebhealthcareombudsman.dc.gov ↗
DC Health Benefit Exchange Authority (HBX)

The District's ACA exchange authority, operating DC Health Link as the contact point for exchange-plan enrollment and marketplace issues.

DACL DC State Health Insurance Assistance Program (SHIP)

A counseling line offering free one-on-one Medicare and health-insurance counseling for DC seniors, their families, and caregivers.

DC Board of Medicine (under DC Health)

Licenses and disciplines physicians under the Health Occupations Revision Act. The page also publishes processing-center and office hours and the online Licensure Lookup System.

DC Health Complaint Intake

The current public contact route for filing a complaint about a nursing home, hospital, or other health care facility, and for reporting incidents under the Health-Care and Community Residence Facility Licensure Act. Functions as the public contact page for the Health Regulation and Licensing Administration, which no longer has a distinct public landing page under that name.

DC Department of Aging and Community Living (DACL) — Legal Services for Seniors

DACL's designation of AARP Legal Counsel for the Elderly as its legal-services partner for seniors, including abuse victims.

Call(202) 434-2120Mail601 E Street NW, Room A-4, Washington, DC 20049Webdacl.dc.gov ↗
D.C. Department of Insurance, Securities and Banking (DISB), Securities Bureau

The bureau's page.

Care-facility inspections

How nursing homes and care facilities in District of Columbia are inspected, licensed, and held to account.

12 laws · 18 enforcement actions · 5 guides · 1 court decision

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The laws 12

Orders & settlements 14

Predatory medical billing & debt

District of Columbia's protections against unfair medical bills and aggressive medical-debt collection.

6 laws · 9 enforcement actions · 1 guide · 2 court decisions

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Health insurance, LTC & Medigap

The rules governing health coverage, long-term-care insurance and Medigap in District of Columbia.

10 laws · 14 enforcement actions · 6 guides · 3 court decisions

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The laws 10

Know your rights 6

Orders & settlements 8

Official notices 8

Medical malpractice

An older patient's recourse in District of Columbia when a provider causes harm.

22 laws · 7 enforcement actions · 3 guides · 3 court decisions

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The laws 22

Elder financial exploitation

District of Columbia's protections against investment-adviser misconduct and financial exploitation of older investors.

1 law · 16 enforcement actions · 4 guides · 1 court decision

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The laws 1

Orders & settlements 15

Privacy & data

How an older adult's personal information is protected in District of Columbia.

21 laws · 8 enforcement actions · 1 guide · 1 court decision

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The laws 21

Enforcement actions 8

Orders & settlements

None on file yet — the federal backstop still applies.

Age discrimination & caregiver leave

Workplace protections in District of Columbia relevant to older workers and the families who care for them.

12 laws · 9 enforcement actions · 5 guides · 4 court decisions

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The laws 12

Food-service inspections

How the places older District of Columbia residents are served meals are inspected.

11 laws · 12 enforcement actions · 8 guides

See the details

The laws 11

Know your rights 8

Orders & settlements 8

Court decisions

None on file yet — the federal backstop still applies.

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A lens on the public record, not legal advice. Sources are official; verify against the primary text before you rely on it.

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