State protections

Relevant Contact Points in Florida

The Minimum Public Data Every Decision Maker Should Have.

Who to call in Florida

Florida Agency for Health Care Administration (AHCA)

The state agency that licenses and surveys nursing homes, ALFs, adult day care, home health agencies, and hospices, and publishes facility inspection results and enforcement actions.

AHCA Public Complaint Hotline

The intake line for filing a complaint against a licensed or unlicensed health care facility, with a link to the Health Care Facility Complaint Form.

AHCA Health Quality Assurance Field Offices

A directory of the Bureau of Field Operations' regional survey offices, organized by field office and covering specific counties, such as Field Office 1 and 2 in Tallahassee.

AHCA Long Term Care Services Unit

AHCA's nursing home licensure unit, within the Bureau of Health Facility Regulation.

AHCA Assisted Living Unit

AHCA's assisted living facility licensure unit, within the Bureau of Health Facility Regulation.

Florida Long-Term Care Ombudsman Program (Dept. of Elder Affairs)

Improves the quality of life for Florida long-term care residents by advocating for and protecting their health, safety, welfare, and rights, with sections for filing a complaint and for Residents' Rights.

Florida Attorney General's Medicaid Fraud Control Unit

The Attorney General's Medicaid fraud investigation and prosecution unit, reachable through the office's public toll-free line and File a Complaint form.

Toll-free1-866-9-NO-SCAM AG public toll-free lineWebmyfloridalegal.com ↗
Florida Attorney General, Consumer Protection Division

The civil enforcement authority for violations of the Florida Deceptive and Unfair Trade Practices Act and related laws, with complaints filed through its Submit a Consumer Complaint portal. Reports more than $565 million secured since 2019, including over $426 million in direct consumer relief.

Call(850) 414-3300MailPL-01 The Capitol, Tallahassee, FL 32399-1050Webmyfloridalegal.com ↗
Florida Attorney General, Abuse Hotline

The intake route for reporting known or suspected abuse, neglect, or financial exploitation of a child or vulnerable adult, including elder financial-exploitation reports that can involve predatory medical-billing or collection schemes targeting seniors.

Florida Department of Agriculture and Consumer Services (FDACS)

The statewide general consumer-complaint hotline.

Florida Office of Financial Regulation (OFR), Division of Consumer Finance

The intake route for complaints against a registered or unregistered Florida consumer or medical debt collector, hosting a downloadable Consumer Collection Agency Complaint Form separate from OFR's general Consumer Complaint Form.

Call(850) 487-9687 main lineMail200 E. Gaines Street, Tallahassee, FL 32399Webflofr.gov ↗
AHCA Consumer Complaint, Publication and Information Call Center

The intake point for complaints against a licensed hospital or other health care facility, including billing and patient-care disputes.

Florida Office of Insurance Regulation (OIR)

Routes consumer complaints to the DFS Division of Consumer Services and lists contacts for the Life and Health Financial Oversight, Market Regulation, and Product Review business units, plus the Commissioner's office.

Florida Department of Financial Services Insurance Consumer Helpline

DFS's toll-free consumer line for filing an insurance concern against a Florida-issued health insurer or HMO.

Toll-free1-877-MY-FL-CFOToll-free(877) 693-5236HoursMonday–Friday 9:00 a.m.–3:00 p.m.Webmyfloridacfo.com ↗

Care-facility inspections

How nursing homes and care facilities in Florida are inspected, licensed, and held to account.

10 laws · 13 enforcement actions · 9 guides · 11 court decisions

See the details

The laws 10

Know your rights 9

Enforcement actions 8

Court decisions 11

Predatory medical billing & debt

Florida's protections against unfair medical bills and aggressive medical-debt collection.

10 laws · 4 enforcement actions · 2 guides · 2 court decisions

See the details

The laws 10

Health insurance, LTC & Medigap

The rules governing health coverage, long-term-care insurance and Medigap in Florida.

18 laws · 8 enforcement actions · 10 guides · 3 court decisions

See the details

The laws 18

Know your rights 10

Medical malpractice

An older patient's recourse in Florida when a provider causes harm.

21 laws · 12 enforcement actions · 6 guides · 6 court decisions

See the details

The laws 21

Enforcement actions 6

Official notices 7

Elder financial exploitation

Florida's protections against investment-adviser misconduct and financial exploitation of older investors.

3 laws · 20 enforcement actions · 6 guides · 2 court decisions

See the details

Orders & settlements 14

Privacy & data

How an older adult's personal information is protected in Florida.

14 laws · 4 enforcement actions · 2 guides · 1 court decision

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The laws 14

Orders & settlements

None on file yet — the federal backstop still applies.

Age discrimination & caregiver leave

Workplace protections in Florida relevant to older workers and the families who care for them.

5 laws · 6 enforcement actions · 5 guides · 4 court decisions

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Food-service inspections

How the places older Florida residents are served meals are inspected.

12 laws · 11 enforcement actions · 8 guides · 2 court decisions

See the details

The laws 12

Know your rights 8

Enforcement actions 6

Building a case in Florida?

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A lens on the public record, not legal advice. Sources are official; verify against the primary text before you rely on it.

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