Relevant Contact Points in Hawaii

Regulates ARCH, expanded ARCH, assisted living facilities, developmentally disabled domiciliary homes, therapeutic living programs, and special treatment facilities, and maintains the ARCH, special-treatment-facility, and DDDH vacancy registry.

Conducts state licensing and federal CMS certification survey activity for adult day health centers, ambulatory surgical centers, home health agencies, hospitals, ICF/IID facilities, skilled nursing and intermediate care facilities, and clinical laboratories.

The entity OHCA's State Licensing Section has designated to perform licensing and certification activities, and to take in complaints, for community care foster family homes, case management agencies, and adult day care centers.

OHCA's public complaint-intake portal and the sole official channel, effective August 1, 2026, for filing a complaint against any OHCA-regulated facility, agency, or individual provider. The intake form covers more than 40 named facility-type categories and allows anonymous submission.

Housed in the Department of Health's Executive Office on Aging, this program investigates and resolves complaints made by or on behalf of residents of long-term care facilities, including nursing homes, ARCHs, assisted living facilities, and other long-term care settings.

The federally and state-funded unit charged with criminal and civil investigations and prosecutions of Medicaid provider fraud and of abuse or neglect of Medicaid beneficiaries and residents of board-and-care facilities. Also maintains separate online complaint portals for reporting Medicaid fraud and for reporting abuse or neglect.

The lead state consumer-protection enforcer for this domain.

Registers and disciplines collection agencies, including medical-debt collectors, under HRS chapter 443B. Its RICO Complaints History Search is the public tool for checking a specific collector's complaint and enforcement history, and its license-verification tool confirms current registration status.

The contact point for the balance and surprise-billing consumer angle on medical bills, including through its Health Insurance Branch.

Hawaii's Attorney General's office; it is not the lead consumer-protection enforcer for medical billing in the state, a role that belongs to DCCA's Office of Consumer Protection.

The direct contact for health-insurance and PBM/prescription-drug-benefit-plan regulatory questions, and the mailbox for the HRS § 431R-4 annual PBM report.

Handles Temporary Disability Insurance and Prepaid Health Care (medical) insurance approvals through carriers or self-insurance. Its Investigation Section handles Prepaid Health Care complaints.

Free, local, one-on-one Medicare counseling administered by the Executive Office on Aging.

Licenses and disciplines physicians, osteopathic physicians, physician assistants, podiatrists, and EMS providers.