Relevant Contact Points in Indiana

The state licensing and survey agency for comprehensive care facilities (nursing homes) and residential care facilities (assisted living), and administrator of CNA, QMA, and HHA aide training and certification.

The state licensing and certification authority for home health agencies, hospice programs, personal care services agencies, rural health clinics, and ESRD facilities.

The independent resident-advocacy office for nursing home and residential care/assisted living complaints, established under IC 12-10-13 per the federal Older Americans Act, within FSSA's Division of Aging.

Investigates Medicaid provider fraud, misuse of Medicaid recipients' funds, and patient abuse and neglect in Medicaid-funded facilities, including nursing homes.

The lead enforcer of the Indiana Deceptive Consumer Sales Act; mediates and investigates consumer complaints against businesses and takes legal action against individuals and companies that violate the Act, which expressly covers medical-debt collection conduct.

The intake channel for a general consumer complaint under the Indiana Deceptive Consumer Sales Act against a medical provider or medical-debt collector, distinct from the separate Medicaid Fraud, Patient Abuse & Neglect, Do Not Call, and Mortgage Fraud complaint forms.

The licensing regulator and complaint-intake contact for collection agencies operating in Indiana, including medical-debt collectors, distinct from the Attorney General's IDCSA enforcement role. The Division's site also has a reCAPTCHA-gated Administrative Actions Search tool for its enforcement history.

The department's 'I Want To' hub, including its intake route for reporting a balance-billing or good-faith-estimate violation by a hospital or provider facility under Indiana Code sections 27-1-45 and 27-1-46, enforced by the Insurance Commissioner.

The department's front-line consumer-inquiry and complaint unit for health, life, automobile, and property/casualty insurance.

The external-grievance point of contact for Hoosiers whose insurer cannot resolve a grievance-filing question.

The central office providing one-on-one Medicare, Medicare Supplement, Medicare Advantage, and Long-Term-Care-insurance counseling, operated within the Indiana Department of Insurance.

Housed at the Indiana Department of Insurance, the program covering overall program administration, insurers joining the Partnership, and policy reviews for long-term care insurance.

The officials who handle pharmacy benefit manager (PBM) regulatory complaints under IC 27-1-24.5.

Administers provider qualification, the Patient's Compensation Fund, proposed complaints, and medical review panels.