Relevant Contact Points in Iowa

The Health & Safety Division's Health Facilities program contact roster, including complaint hotlines and program lines for the Acute & Continuing Care Bureau and Long-Term Care Bureau. Also lists named bureau chiefs and program coordinators for the Acute & Continuing Care Bureau and Long-Term Care Bureau, broken out by facility type and region.

Describes the Health & Safety Division, which handles licensing and oversight for health facilities like nursing homes and assisted living programs and manages the Direct Care Worker (CNA) Registry, and the Investigations Division, which audits health care facilities and conducts criminal, civil, and administrative investigations of fraud and misconduct, working with state, local, and federal partners and forwarding cases for prosecution.

Provides free, confidential advocacy for residents of nursing facilities, assisted living programs, residential care facilities, and elder group homes, and for Medicaid managed-care members in long-term care or HCBS waiver services.

The lead enforcer of the Consumer Frauds Act and administrator of the Iowa Consumer Credit Code's Debt Collection Practices Act.

The Consumer Protection Division's online and printable complaint forms, including a specialized Bank/Credit Card/Mortgage complaint form for billing disputes and servicing issues, alongside the standard consumer-complaint form used for most marketplace and medical-billing or debt-collection complaints.

The specific filing and inquiry address for Iowa Consumer Credit Code notification, under 61 IAC 22.4(1), by creditors, debt collectors, and assignees, including hospital-affiliated and medical-debt collectors.

The Iowa Insurance Division's phone directory, listing lines for market regulation and complaints, the consumer advocate, health insurance rates and forms, pharmacy benefits manager matters, and the Senior Health Insurance Information Program.

The state Senior Health Insurance Information Program's direct consumer counseling line, operated by the Iowa Insurance Division.

A county-by-county listing of local volunteer SHIIP/SMP counseling sites and phone numbers for free Medicare, Medigap, and long-term-care insurance counseling.

Handles reports of a pharmacy benefits manager business practice believed to violate Iowa PBM law, distinct from a consumer prescription complaint.

Routes Medicare fraud reports to the Iowa Senior Medicare Patrol, the Division's Medicare-fraud-prevention counseling and reporting program for Iowa seniors.

The general consumer-complaint intake process for insurance, including health insurance, policies issued in Iowa or to an Iowa-based employer.

The Iowa Board of Medicine's complaints and investigations contact for physicians, acupuncturists, and genetic counselors.

The Iowa Insurance Division's bureau for securities and regulated industries.