Relevant Contact Points in Kentucky

Handles licensing, survey, and complaint matters for health care facilities statewide through a Central Office and four regional branch offices with named program managers. Also lists four regional branch offices — Western (Hopkinsville), Northern (Louisville), Southern (London), and Eastern (Lexington) — each with a named program manager, phone, and fax.

A statewide program advocating for nursing home, personal care home, and family care home residents, coordinated through the Office of the State Long Term Care Ombudsman with 15 district programs affiliated with Area Agencies on Aging and Independent Living.

Investigates and prosecutes patient abuse, neglect, and exploitation in nursing homes, Medicaid facilities, and personal care homes, and Medicaid billing fraud by health-care providers; operates the Elder Abuse and Medicaid Fraud Hotline.

Inspects, monitors, licenses, and certifies all health care facilities as defined by KRS 216B.015(13), investigates complaints, reviews facility plans, and develops regulations, operating through four regional branch offices.

The lead enforcer of the Kentucky Consumer Protection Act for predatory medical billing and medical-debt-collection complaints. It comprises Litigation and Investigation, Registration and Compliance (which administers debt-adjuster registration under KRS Chapter 380), and the Louisville Consumer Resource and Service Branch, and works with the Office of Senior Protection and Mediation on elder-targeted deceptive practices.

The Kentucky Attorney General's hotline for reporting suspected fraudulent provider billing. A separate Welfare and Medicaid Fraud Hotline routes recipient-side fraud and abuse reports to the Cabinet for Health and Family Services' Office of Inspector General. Also offers an online Medicaid Fraud and Abuse Complaint Form.

The health-insurance-complaint intake division.

Routes consumer complaints for private health insurance, life, auto, home, and general liability; pharmacy complaints against a health insurer or PBM; and provider complaints against a health insurance company to the Division of Consumer Protection.

The state health insurance exchange's own enrollment-assistance contact line, operated by the Cabinet for Health and Family Services.

A statewide hotline for SHIP counseling.

The regulator of Kentucky physicians, osteopaths, and physician assistants, including malpractice-linked discipline.

The state insurance regulator that receives health-care-provider malpractice-claim settlement and judgment reports under KRS 304.40-310, and regulates medical-malpractice insurers under KRS Chapter 304 Subtitle 40.

Links to FINRA BrokerCheck, SEC IAPD, SEC EDGAR, and the Securities Enforcement Actions page.

The Kentucky Attorney General's Office of Consumer Protection.