Relevant Contact Points in Louisiana

The Department's main contact page, listing phone, fax, and licensing-related email contacts for the Health Standards Section and the Office of Aging and Adult Services. Mailing address: P.O. Box 629, Baton Rouge, LA 70821-0629.

The state's Long-Term Care Ombudsman program, with regional Ombudsman Coordinators listed through local Area Agency on Aging offices.

A federally certified unit that investigates and prosecutes Medicaid provider fraud and the abuse of residents in health care facilities, and initiates recovery of overpayments.

The lead enforcer of the Louisiana Unfair Trade Practices Act for predatory medical-billing and medical-debt-collection complaints, and the intake point for balance-billing complaints under R.S. 22:1877. The Section handles civil unfair trade practices and consumer protection matters against a hospital, provider, or collector entity, but does not adjudicate disputes about insurance claims or individual licensed professionals.

The state's channel for reporting fraudulent provider billing of the Medicaid program, such as upcoding or fraudulent charges. The Unit has criminally prosecuted provider billing fraud, including billing Medicaid for non-emergency transportation of hospitalized or deceased beneficiaries.

The first point of contact for debt-collector registration questions, though OFI does not itself regulate collection agencies. Its page also lists the Secretary of State's collection-agency-registration line.

Handles health-insurance consumer questions and complaints.

The Department's complaint intake for filing disputes against health insurers, HMOs, and pharmacy benefit managers.

Louisiana's State Health Insurance Assistance Program, housed inside the Department of Insurance, providing free Medicare counseling.

Regulates long-term-care and Medicare-supplement insurance products.

Handles petitions for declaratory orders on Insurance Code interpretation, including health-insurance provisions.

The state's medical and allied-health licensing and disciplinary board.

Administers Louisiana's medical review panel process and the Patient's Compensation Fund, with separate named contacts for medical review panels and credentialing, claims, surcharges, and records. Mailing address: 627 N. Fourth St., Suite 2-300 (overnight/physical address is 1201 N. Third St.).

The state insurance regulator responsible for medical-malpractice-insurer licensing and solvency oversight. Mailing address: P.O. Box 94214, Baton Rouge, LA 70804.