State protections

Relevant Contact Points in Maine

The Minimum Public Data Every Decision Maker Should Have.

Who to call in Maine

Maine Long-Term Care Ombudsman Program

An independent, statutorily designated nonprofit that advocates for residents of nursing homes, residential care and assisted living facilities, and home-care and hospice consumers.

Toll-free(800) 499-0229Mail61 Winthrop St., Augusta, ME 04330Webmaineombudsman.org ↗
Office of the Maine Attorney General, Healthcare Crimes Unit

The state's designated Medicaid Fraud Control Unit; it investigates and prosecutes MaineCare fraud and abuse, neglect, or financial exploitation occurring in MaineCare facilities or by MaineCare providers and employees. Federally funded at 75% (about $1.64 million for FY2026), with the remainder state-funded.

Office of the Maine Attorney General, Consumer Protection Division

The UTPA's lead public enforcer, handling consumer-protection complaints and mediation.

Maine Bureau of Consumer Credit Protection

The MFDCPA's licensing and enforcement regulator for debt collectors, including medical-debt collectors and debt buyers. A staff directory names a Senior Examiner specifically for Debt Collection Licensing and Examinations.

Maine Health Data Organization

The state agency enforcing hospital price-transparency reporting and publishing per-hospital financial and price data. Mailing address: 102 State House Station, Augusta, ME 04333-0102. A Compliance Officer covers hospital data specifically.

Call(207) 287-6722TTY711Fax(207) 287-6732Mail151 Capitol Street, Augusta, MEWebmhdo.maine.gov ↗
Maine Bureau of Insurance (Department of Professional and Financial Regulation)

The state's main insurance regulator and consumer contact point.

Maine Bureau of Insurance — File a Complaint/Dispute

The consumer intake point for the Bureau's Consumer Health Care Division and Life/Health Complaint Form, distinguishing IDR-eligible emergency-billing disputes from general complaints.

Consumer Health Care Division (24-A M.R.S. § 4321)

The statutory basis for the Bureau of Insurance's Consumer Health Care Division, which fields health-insurance complaints and administers external review.

Health Insurance Consumer Assistance Program (CAP) (24-A M.R.S. § 4326)

The statutory basis for Maine's health-insurance Consumer Assistance Program and ombudsman function within the Bureau of Insurance.

Maine Bureau of Insurance — Independent Dispute Resolution

Identifies IMPROVE Health as the Bureau's contracted independent dispute resolution entity for out-of-network emergency-service billing disputes.

Maine SHIP, Office of Aging and Disability Services

Provides free, confidential Medicare and health-insurance counseling, sponsored through Maine's Area Agencies on Aging.

Toll-free877-Elders1 SHIP counselor lineToll-free(877) 353-3771 SHIP counselor lineWebmaine.gov ↗
CoverME.gov Marketplace

The state health insurance marketplace's consumer contact for enrollment help, brokers and assisters, and MaineCare applications.

Toll-free1-866-636-0355TTY711HoursMonday–Friday 8:00 a.m.–5:00 p.m.Webcoverme.gov ↗
Maine Board of Licensure in Medicine

The physician licensing and discipline regulator, and the recipient of malpractice-claims reporting under the Health Security Act.

Care-facility inspections

How nursing homes and care facilities in Maine are inspected, licensed, and held to account.

8 laws · 4 enforcement actions · 3 guides · 2 court decisions

See the details

The laws 8

Enforcement actions

None on file yet — the federal backstop still applies.

Predatory medical billing & debt

Maine's protections against unfair medical bills and aggressive medical-debt collection.

20 laws · 2 enforcement actions · 3 guides

See the details

The laws 20

Enforcement actions

None on file yet — the federal backstop still applies.

Court decisions

None on file yet — the federal backstop still applies.

Health insurance, LTC & Medigap

The rules governing health coverage, long-term-care insurance and Medigap in Maine.

18 laws · 17 enforcement actions · 9 guides · 4 court decisions

See the details

The laws 18

Know your rights 9

Orders & settlements 11

Official notices 7

Medical malpractice

An older patient's recourse in Maine when a provider causes harm.

28 laws · 6 enforcement actions · 3 guides · 3 court decisions

See the details

The laws 28

Elder financial exploitation

Maine's protections against investment-adviser misconduct and financial exploitation of older investors.

3 laws · 12 enforcement actions · 7 guides · 3 court decisions

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Privacy & data

How an older adult's personal information is protected in Maine.

11 laws · 5 enforcement actions · 3 guides · 2 court decisions

See the details

The laws 11

Orders & settlements

None on file yet — the federal backstop still applies.

Age discrimination & caregiver leave

Workplace protections in Maine relevant to older workers and the families who care for them.

17 laws · 7 enforcement actions · 10 guides · 8 court decisions

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The laws 17

Know your rights 10

Court decisions 8

Food-service inspections

How the places older Maine residents are served meals are inspected.

14 laws · 6 enforcement actions · 7 guides

See the details

The laws 14

Know your rights 7

Court decisions

None on file yet — the federal backstop still applies.

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A lens on the public record, not legal advice. Sources are official; verify against the primary text before you rely on it.

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