Relevant Contact Points in Maryland

The state's licensing, survey, and certification agency for nursing homes, assisted living programs, adult medical day care, home health agencies, hospices, and more than 40 other health-facility and community-program types.

The dedicated licensing and complaint line for Maryland assisted living programs.

Statewide advocate program for nursing-home and assisted-living residents. In 2025, the program investigated or resolved 3,978 complaints and conducted 7,252 facility visits. The page also lists phone numbers for each of the 24 local Long-Term Care Ombudsman offices by county and Baltimore City.

A federally certified unit, established in 1979, that prosecutes Medicaid fraud and the abuse, neglect, or exploitation of vulnerable adults, including in nursing homes, assisted living centers, and disability programs.

The MCPA's lead enforcer for predatory medical billing and medical-debt collection. In FY2024, it received 11,188 complaints and 59,704 inquiries and recovered $15.15 million for Maryland consumers. Houses the Health Education and Advocacy Unit for health-billing-specific complaints.

A free mediation service for medical billing and hospital-financial-assistance disputes, surprise and out-of-network medical bills, facility-fee-disclosure complaints, and bills exceeding a good-faith estimate.

Maryland's all-payer hospital-rate-setting regulator, responsible for the Medical Debt Protection Act's financial-assistance and credit-and-collection rulemaking and per-hospital compliance postings.

Licenses and disciplines collection agencies, including medical-debt collectors, under the Maryland Collection Agency Licensing Act; the five-member board receives complaints, mediates disputes, and takes enforcement action. General OFR consumer complaints go through the Consumer Response Unit.

The state's main insurance regulator and consumer contact point, including a dedicated Life and Health Insurance Complaints Line.

Handles consumer questions and complaints about Life, Health, Disability, Long-Term Care Insurance and Annuities.

The state health insurance exchange's enrollment-assistance phone line for consumers.

The Department of Aging's main contact for Maryland's State Health Insurance Assistance Program (SHIP). The page lists phone numbers for all 19 county/local SHIP offices; these three are the examples given.

Handles physician licensure and discipline, and the practitioner-side reporting duties under the Health Care Malpractice Claims Act.

Regulates medical professional liability insurers and rates operating in the state.