Relevant Contact Points in Minnesota

The state's facility survey and licensing regulator; the page also lists contacts for its Home Care and Assisted Living Program, Licensing and Certification, and Office of Health Facility Complaints, its complaint-investigation arm.

An independent Minnesota state agency that investigates complaints and advocates for residents of nursing homes, boarding care homes, assisted living facilities, and home care and hospice recipients.

A consumer publication explaining the Vulnerable Adults Act, the statewide Minnesota Adult Abuse Reporting Center hotline, and directing facility-care complaints for nursing homes, assisted living, and MDH-licensed home health agencies to the Office of Health Facility Complaints.

The dedicated medical-billing and healthcare-access intake channel for Minnesotans with medical-billing or healthcare-access problems; the office may use submissions to help individual consumers, evaluate policy changes, or pursue enforcement strategies.

The general consumer-complaint and telephone-assistance channel, which also handles medical-billing and medical-debt complaints absent a dedicated separate division. Also offers a Consumer Assistance Request Form for a written complaint.

The state's HMO and County-Based-Purchaser regulator; the main contact for HMO licensure, network adequacy, quality assurance, and HMO enrollee complaints and external appeals.

The state's insurer, HMO-adjacent-entity, and PBM regulator; the main consumer complaint line for individual and small-group insurance-policy enrollees and the general public.

The contact MDH directs public-program Medical Assistance and MinnesotaCare managed-care enrollees to for parity and managed-care complaints. A public-program contact, adjacent to but distinct from commercial health-insurance regulation.

Minnesota's state-based health insurance exchange; the main consumer contact for individual and small-group marketplace enrollment, plan comparison, and financial-help questions.

Minnesota's State Health Insurance Assistance Program, a service of the Minnesota Board on Aging in partnership with the state's area agencies on aging, providing free counseling on Medicare, Medicare Advantage, Medigap, and related coverage choices for older Minnesotans.

The dedicated contact for provider-network-adequacy filing and complaint questions, distinct from the general Managed Care Systems line.

The licensing and discipline regulator for physicians and surgeons.

The state's insurance regulator, providing financial-solvency and consumer-protection oversight of insurers, including medical-malpractice carriers.

Investigates reports and complaints of MDH-licensed health care facilities violating state or federal regulations.