Relevant Contact Points in Missouri

Licenses and surveys Missouri's nursing homes, ICFs, RCFs, and ALFs as the Division of Regulation and Licensure's Section for Long-Term Care Regulation.

Advocates for the rights of long-term-care residents as an independent office. It is explicitly not a regulatory agency.

Investigates Medicaid-provider fraud and abuse, neglect, and financial exploitation in Medicaid-funded facilities, including nursing homes.

Serves as the Division of Senior and Disability Services' statewide reporting line for abuse, neglect, and financial exploitation of vulnerable adults, including long-term-care residents. It also includes an online reporting tool and a Special Investigations Unit.

Serves as the Missouri Merchandising Practices Act's lead civil enforcer, including for medical-billing and medical-debt-collection unfair-practices conduct. It has no dedicated medical-billing sub-unit, so those complaints are folded into the Section's general complaint intake and its Health reporting category.

Handles balance-billing or out-of-network-payment disputes with a health carrier. It can forward a complaint to the insurer, require a response, review that response for compliance with Missouri insurance law, and, where the dispute is medical in nature, direct the matter to the state's external-review process.

Serves as the department's main contact page, listing the main office phone number, street and mailing addresses, and the Consumer Affairs unit's Insurance Consumer Hotline and email address.

Missouri's federally funded, state-administered State Health Insurance Assistance Program (renamed in 2023 from Missouri CLAIM) offers free, unbiased Medicare and related health-insurance counseling through a statewide helpline.

The program is Missouri's official State Health Insurance Assistance Program, a nonprofit that provides free, unbiased, confidential Medicare counseling through trained volunteer counselors statewide. It changed its name from Missouri CLAIM to Missouri SHIP in 2023.

Licenses and disciplines physicians and surgeons in Missouri, under the Department of Professional Registration.

Regulates medical-malpractice insurance in Missouri and publishes the Medical Malpractice Report.

Licenses and inspects nursing homes and other long-term-care facilities.

The Securities Division's page within the Office of the Missouri Secretary of State.

The Missouri Department of Commerce and Insurance's homepage.