Relevant Contact Points in Montana

The state survey agency for Medicare- and Medicaid-certified facilities. The page also hosts the Certification/Licensure Complaint Form. The Office of Inspector General is relocating from its former 2401 Colonial Drive address.

The state licensing bureau for Montana health and residential care facilities, including nursing homes, assisted living categories A through D, adult day care, and home health and hospice agencies.

Advocates for residents of long-term care and assisted living facilities under the federal Older Americans Act and Title 50, chapter 5, MCA, through a decentralized network of more than 30 certified local ombudsmen.

Investigates and prosecutes Medicaid provider fraud and abuse, neglect, or exploitation in Medicaid-funded nursing homes, assisted living facilities, and other medical facilities.

Coordinates the Attorney General's office work combating elder abuse, neglect, and financial fraud and scams targeting Montana's aging and vulnerable population, and provides public outreach and training.

Informs consumers about the Consumer Protection Act, enforces consumer laws against unfair and deceptive business practices, distributes consumer-education and scam alerts, and investigates false or misleading claims.

The practical, consumer-facing front door for filing a medical-billing or medical-debt-collection complaint against a Montana business, offering an online complaint portal, a downloadable mail-or-fax paper complaint form, and a tool to search prior complaints filed against a business.

Handles most insurance problems involving home, business, auto, health, and life insurance, including coverage issues, claim disputes, premium problems, sales misrepresentations, policy cancellations, and refunds, with a direct link to file an insurance complaint or report insurance fraud.

Regulates the insurance industry in Montana and serves as the official advocate for Montana consumers in disputes with their insurance company, with consumer-facing navigation for health, long-term care, and Medicare insurance topics.

Answers Medicare Supplement (Medigap) questions and refers callers to DPHHS's State Health Insurance Assistance Program for in-person Medicare counseling.

The state's free, DPHHS-administered Medicare, Medigap, and long-term-care options counseling contact point; callers needing an appointment are referred to their local Area Agency on Aging and put in touch with a local SHIP counselor.

Licenses and disciplines physicians, physician assistants, podiatrists, nutritionists, and dietitians.

The facility licensure and quality-assurance contact for long-term-care and other health care facility complaints and survey results.

The Securities Division's page within the Office of the Montana State Auditor, Commissioner of Securities and Insurance.