State protections

Relevant Contact Points in New Jersey

The Minimum Public Data Every Decision Maker Should Have.

Who to call in New Jersey

NJDOH Health Systems Branch — Health Facilities, Survey and Field Operations (HFS&FO)

Inspects licensed and Medicaid-certified health facilities in New Jersey to ensure they meet standards of quality care, investigates complaints from the public, and runs the Certificate of Need and Licensing program.

NJDOH Division of Health Facility Survey and Field Operations

The public complaint intake channel for hospitals, ambulatory surgery centers, home health agencies, nursing homes, assisted living facilities, comprehensive personal care homes, and adult and pediatric medical day facilities. Also accepts complaints through an online complaint form.

Toll-free(800) 792-9770 24-hour Complaint Hotline, anonymous by phoneFax(609) 943-4977 for long-term care/assisted-living complaintsMailNew Jersey Department of Health Division of Health Facility Survey and Field Operations, PO Box 367, Trenton, NJ 08625-0367Webnj.gov ↗
New Jersey Long-Term Care Ombudsman

An independent office, within the Office of the State Comptroller, that advocates for nursing-home and assisted-living residents and investigates allegations of abuse, neglect, and exploitation. Also accepts complaints through an online complaint form.

Toll-free(877) 582-6995Fax(609) 943-3479Emailombudsman@ltco.nj.govMailNJ Long-Term Care Ombudsman, P.O. Box 852, Trenton, NJ 08625-0852Webnj.gov ↗
New Jersey Office of the Attorney General, Medicaid Fraud Control Unit (MFCU)

Within the Office of the Insurance Fraud Prosecutor, Division of Criminal Justice, this unit investigates and prosecutes Medicaid provider fraud and complaints of patient or resident abuse or neglect, both physical and financial, in health care facilities receiving Medicaid funding such as nursing homes.

Call(609) 292-1272EmailNJMFCU@njdcj.orgFax(609) 292-7410MailNJ Office of the Attorney General Medicaid Fraud Control Unit, P.O. Box 094, Trenton, NJ 08625-0094Webnjoag.gov ↗
New Jersey Division of Consumer Affairs, Office of Consumer Protection (OCP)

The primary investigative section for the Division of Consumer Affairs; investigates consumer complaints against businesses and enforces New Jersey's Consumer Fraud Act and related statutes and regulations through its Consumer Service Center.

New Jersey Department of Health, Hospital Care Payment Assistance Program (Charity Care) Unit

The state's dedicated charity-care and hospital-billing-assistance contact point for consumer questions about eligibility, applications, and disputes. Spanish-language service is available.

DOBI Consumer Inquiry and Response Center (CIRC), including the Office of the Insurance Ombudsman

The main consumer inquiry and complaint line for the Department of Banking and Insurance.

DOBI Consumer Protection Services / Managed Care unit

Handles consumer protection and managed-care matters for the Department of Banking and Insurance.

Independent Health Care Appeals Program (IHCAP) — Maximus Federal Services

The Department's contracted external-review vendor handling IHCAP intake and appeals.

Toll-free(888) 866-6205 application-process questionsFax(585) 425-5296 appeal-form faxMailNJ IHCAP, 3750 Monroe Avenue, Suite 705, Pittsford, New York 14534Webnj.gov ↗
Get Covered New Jersey Customer Call Center

The state health insurance exchange's enrollment-assistance phone line.

New Jersey SHIP Information Center

The Division of Aging Services' statewide Medicare and Medigap counseling contact; also used to volunteer as a SHIP counselor.

New Jersey State Board of Medical Examiners (Division of Consumer Affairs)

The Board's mailing address, delivery address, and contact information.

New Jersey Department of Banking and Insurance

Handles banking, insurance, and real estate complaints and assistance, including medical malpractice insurance matters handled by the Division of Insurance.

Toll-free(800) 446-7467 automated consumer hotlineMailMary Roebling Building, 20 West State Street, Trenton, NJHoursMonday–Friday 8:30 a.m.–5:00 p.m. ETWebnj.gov ↗
New Jersey Office of the Long-Term Care Ombudsman

A statutorily designated, independent long-term-care advocate under N.J.S.A. 52:27G-1 to -16 that residents and families can route nursing-home and assisted-living complaints and abuse or neglect concerns to.

Care-facility inspections

How nursing homes and care facilities in New Jersey are inspected, licensed, and held to account.

6 laws · 5 enforcement actions · 3 guides · 1 court decision

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Predatory medical billing & debt

New Jersey's protections against unfair medical bills and aggressive medical-debt collection.

15 laws · 6 enforcement actions · 1 guide · 1 court decision

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The laws 15

Health insurance, LTC & Medigap

The rules governing health coverage, long-term-care insurance and Medigap in New Jersey.

20 laws · 15 enforcement actions · 8 guides · 4 court decisions

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The laws 20

Know your rights 8

Orders & settlements 10

Medical malpractice

An older patient's recourse in New Jersey when a provider causes harm.

17 laws · 5 enforcement actions · 4 guides · 2 court decisions

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The laws 17

Elder financial exploitation

New Jersey's protections against investment-adviser misconduct and financial exploitation of older investors.

1 law · 9 enforcement actions · 1 guide · 2 court decisions

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The laws 1

Know your rights 1

Official notices 6

Privacy & data

How an older adult's personal information is protected in New Jersey.

5 laws · 10 enforcement actions · 5 guides · 2 court decisions

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Enforcement actions 9

Age discrimination & caregiver leave

Workplace protections in New Jersey relevant to older workers and the families who care for them.

8 laws · 6 enforcement actions · 10 guides · 2 court decisions

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The laws 8

Know your rights 10

Food-service inspections

How the places older New Jersey residents are served meals are inspected.

3 laws · 4 enforcement actions · 7 guides · 1 court decision

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Know your rights 7

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A lens on the public record, not legal advice. Sources are official; verify against the primary text before you rely on it.

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