Relevant Contact Points in Oregon

Oregon's state long-term care facility licensing and survey agency, handling questions about the licensed-facility search application, general provider information, and public-records requests.

Facility-complaint intake lines for nursing homes, residential care or assisted living facilities, and adult foster homes.

An independent state agency, co-located with the Residential Facilities Ombudsman and Oregon Public Guardian programs, that advocates for residents of nursing facilities, residential care and assisted living facilities, and adult foster homes.

A 75%-federally-funded unit that investigates and prosecutes Medicaid provider billing fraud and the physical abuse, neglect, or financial exploitation of Medicaid patients in connection with health-care delivery, including at licensed long-term care facilities. Abuse, neglect, or exploitation can also be reported via local law enforcement.

The lead state enforcer against predatory medical billing and collection practices under Oregon's unfair trade practices and debt-collection laws. Also offers an online consumer-complaint form and a public consumer-complaint database search.

Licenses collection agencies and regulates insurance for Oregon's balance-billing statute.

The state contact for hospital financial-assistance policy and community-benefit reporting questions; it is not a patient-facing medical-bill helpline, since OHA does not run one and instead directs patients to the DOJ Consumer Hotline or to a hospital's own financial-assistance office.

DFR's Consumer Advocacy unit handles insurance complaints and questions; the page also lists licensing and administration contacts.

Oregon's State Health Insurance Assistance Program, administered within DFR and DHS, listing Medicare and Medigap complaint contacts.

The Marketplace's contact page, also listing separate Oregon Health Plan (Medicaid) application and coverage phone lines.

Handles questions about individual and small-employer health-plan rate-hearing requests and the rate-review process.

The licensing and discipline board for physicians, physician associates, and acupuncturists in Oregon.

The insurance regulator responsible for medical-malpractice insurers' licensure and market conduct, and for consumer complaints against insurers.

A semi-independent state commission that administers the Early Discussion and Resolution program and the Patient Safety Reporting Program.