Relevant Contact Points in Utah

The state's health-facility survey and licensing authority for hospitals, nursing care facilities, assisted living facilities Type I and II, home health agencies, hospice, ambulatory surgical centers, birthing centers, and end-stage renal disease facilities.

Seeks resolution of problems and advocates for the rights of nursing home and assisted living residents statewide, and investigates reported violations of residents' personal rights, generally initiating an investigation within five business days of a report. Statutorily codified under the Division of Customer Experience, though administered day-to-day through the Division of Aging and Adult Services.

Utah's federally required Medicaid Fraud Control Unit; investigates and prosecutes Medicaid provider fraud and the abuse, neglect, or exploitation of vulnerable adults, including in health care facilities such as hospitals, nursing homes, assisted living facilities, and group homes, by Medicaid-paid providers.

The lead intake point for a complaint under the Utah Consumer Sales Practices Act against a supplier's deceptive or unconscionable billing or collection practice. Mailing address: P.O. Box 146704, Salt Lake City, UT 84114-6704.

The intake point for a consumer's balance-billing or surprise-bill complaint against a health insurer, and a referral point for provider- or facility-side federal balance-billing complaints.

Provides Utah health insurance consumers and licensees with regulatory services on product pricing, review, and filing; consumer inquiries, complaints, and recoveries; and interpretation and administration of Utah insurance law.

Handles requests for an independent, external review of an adverse benefit determination administered by the department.

Provides free Medicare and Medigap counseling as Utah's State Health Insurance Assistance Program.

The contact point for the Division of Professional Licensing's Enforcement unit.

The officials who administer Utah's Section 78B-3-416 prelitigation review panel process.

Handles medical-malpractice and professional-liability insurance complaints and concerns as part of the department's consumer-services directory.

Licenses nursing-care and assisted-living facilities and takes complaints about them under Utah Administrative Code R432.

Houses Adult Protective Services and the Long-Term Care Ombudsman program and operates the statewide Adult Protective Services hotline for reports of abuse, neglect, or exploitation.

The Utah Department of Commerce's Division of Securities page.