State protections

Relevant Contact Points in Vermont

The Minimum Public Data Every Decision Maker Should Have.

Who to call in Vermont

Division of Licensing and Protection (DLP)

Serves as DAIL's State Survey Agency.

Department of Disabilities, Aging and Independent Living (DAIL)

The parent department of the Division of Licensing and Protection (DLP).

Call(802) 241-2401 General InquiriesFax(802) 241-0386MailHC2 South, 280 State Drive, Waterbury VT 05671-2020Webdail.vermont.gov ↗
Medicaid Fraud and Residential Abuse Unit (MFRAU), Office of the Vermont Attorney General

Investigates and prosecutes abuse, neglect, and financial exploitation of residents of Vermont skilled nursing and board-and-care facilities, as well as Medicaid provider fraud. Also accepts reports online.

Vermont Long-Term Care Ombudsman Project

A project of Vermont Legal Aid and the state's statutorily designated Long-Term Care Ombudsman program. Protects the health, welfare, and rights of residents of licensed long-term care facilities and of Choices for Care home-based recipients.

Vermont Attorney General's Consumer Assistance Program (CAP)

The lead consumer-protection contact for medical-billing complaints, operated jointly with the University of Vermont.

Department of Financial Regulation

The regulator for Debt Adjusters Act (8 V.S.A. ch. 83) licensure. The same office fields debt-adjuster licensing lookups and complaints referenced in the Attorney General's Debt Adjusters guidance.

Green Mountain Care Board

The board's contact for hospital-budget and price-transparency inquiries.

Call(802) 828-2177EmailGMCB.Board@vermont.govMail112 State Street, 5th Floor, Montpelier, Vermont 05633-3601Webgmcboard.vermont.gov ↗
DFR External Appeals Program

Handles external appeal requests, with a separate answering service for medically urgent or emergency requests outside normal business hours. The urgent/emergency line should not be used for routine, non-urgent appeals.

Vermont Health Connect

The Contact Us page, offering an enrollment/account line and free language-assistance services in multiple languages.

Vermont SHIP HelpLine (Vermont Association of Area Agencies on Aging)

Directs callers to their local Area Agency on Aging to speak with a certified SHIP Coordinator for one-to-one Medicare counseling, including for those about to turn 65.

Vermont Board of Medical Practice

Part of the Vermont Department of Health, handling complaints and general questions.

Vermont Long-Term Care Ombudsman

The grievance and advocacy contact the state directs nursing-home, residential-care, and assisted-living residents to when unsatisfied with a facility's own response. Established by statute (33 V.S.A. § 7502) within DAIL, which may operate the office directly or by contract with a public agency or nonprofit organization.

Securities Division, Vermont Department of Financial Regulation

The securities regulator within the Vermont Department of Financial Regulation.

Care-facility inspections

How nursing homes and care facilities in Vermont are inspected, licensed, and held to account.

5 laws · 11 enforcement actions · 4 guides · 1 court decision

See the details

Orders & settlements 7

Predatory medical billing & debt

Vermont's protections against unfair medical bills and aggressive medical-debt collection.

15 laws · 6 enforcement actions · 4 guides · 1 court decision

See the details

The laws 15

Health insurance, LTC & Medigap

The rules governing health coverage, long-term-care insurance and Medigap in Vermont.

12 laws · 10 enforcement actions · 7 guides · 3 court decisions

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The laws 12

Know your rights 7

Medical malpractice

An older patient's recourse in Vermont when a provider causes harm.

17 laws · 5 enforcement actions · 4 guides · 8 court decisions

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The laws 17

Court decisions 8

Elder financial exploitation

Vermont's protections against investment-adviser misconduct and financial exploitation of older investors.

2 laws · 11 enforcement actions · 1 guide · 2 court decisions

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The laws 2

Enforcement actions 10

Privacy & data

How an older adult's personal information is protected in Vermont.

14 laws · 7 enforcement actions · 3 guides · 1 court decision

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The laws 14

Age discrimination & caregiver leave

Workplace protections in Vermont relevant to older workers and the families who care for them.

11 laws · 6 enforcement actions · 7 guides · 3 court decisions

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The laws 11

Food-service inspections

How the places older Vermont residents are served meals are inspected.

17 laws · 5 enforcement actions · 6 guides

See the details

The laws 17

Court decisions

None on file yet — the federal backstop still applies.

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A lens on the public record, not legal advice. Sources are official; verify against the primary text before you rely on it.

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