State protections

Relevant Contact Points in Virginia

The Minimum Public Data Every Decision Maker Should Have.

Who to call in Virginia

Virginia Department of Health, Office of Licensure and Certification (OLC), Division of Long-Term Care Services

The Virginia Department of Health's licensing and certification office for long-term care services, including a public complaint hotline.

Virginia Department of Social Services, Division of Licensing Programs (DOLP)

Licenses and inspects assisted living facilities and adult day centers.

Virginia State Long-Term Care Ombudsman Program, Department for Aging and Rehabilitative Services (DARS)

Virginia's statewide long-term care ombudsman program, administered by the Department for Aging and Rehabilitative Services.

Office of the Virginia Attorney General, Medicaid Fraud Control Unit (MFCU)

Investigates and prosecutes Medicaid fraud and elder abuse or neglect in licensed care facilities.

Office of the Attorney General of Virginia, Consumer Protection Section

The lead consumer-protection intake point for a Virginia medical-billing or medical-debt complaint.

Bureau of Insurance, Life and Health Consumer Services

The Bureau of Insurance's primary consumer-complaint intake for health-insurance and HMO/MCHIP issues.

Bureau of Insurance, Producer, Agency, Company and Navigator Search

Lets consumers verify whether a health insurer, agent, agency, or Marketplace navigator is licensed in Virginia.

Office of the Managed Care Ombudsman, Bureau of Insurance

The Bureau of Insurance's dedicated contact channel for MCHIP consumers appealing an adverse decision.

Virginia Health Benefit Exchange, Consumer Assistance Center

A division of the State Corporation Commission that serves as the contact channel for Virginia's Insurance Marketplace.

Toll-free(888) 687-1501TTY711EmailExchangeDivision@scc.virginia.govHoursPosted business hours; extended hours during Open Enrollment.Webscc.virginia.gov ↗
VICAP (Virginia's State Health Insurance Assistance Program), Department for Aging and Rehabilitative Services

Virginia's State Health Insurance Assistance Program; consumers reach a VICAP counselor exclusively through their local Area Agency on Aging.

Bureau of Insurance, PBM Regulatory Contacts

Separate intake channels for pharmacy benefit manager licensing and PBM rebate reporting.

Virginia Board of Medicine, Department of Health Professions

The licensing and disciplinary authority over physicians, osteopaths, podiatrists, chiropractors, and other Chapter 29 practitioners; its page links license lookup, doctor profiles, complaint filing, and case decisions.

Virginia State Corporation Commission, Bureau of Insurance

The state's insurance regulator, including oversight of medical-malpractice insurers and the Medical Malpractice Joint Underwriting Association; this page routes insurance-company and agent complaints to the Bureau's own insurance complaint portal.

Virginia Department of Health, Office of Licensure and Certification (OLC)

The state licensing and enforcement authority for nursing homes and other health care facilities; this page is the OLC's own complaint-intake point for facility-level concerns, distinct from complaints against an individual practitioner, which go to the Department of Health Professions.

Care-facility inspections

How nursing homes and care facilities in Virginia are inspected, licensed, and held to account.

5 laws · 7 enforcement actions · 5 guides · 2 court decisions

See the details

Predatory medical billing & debt

Virginia's protections against unfair medical bills and aggressive medical-debt collection.

10 laws · 2 enforcement actions · 2 guides · 2 court decisions

See the details

The laws 10

Enforcement actions

None on file yet — the federal backstop still applies.

Health insurance, LTC & Medigap

The rules governing health coverage, long-term-care insurance and Medigap in Virginia.

19 laws · 16 enforcement actions · 7 guides · 4 court decisions

See the details

The laws 19

Know your rights 7

Orders & settlements 10

Medical malpractice

An older patient's recourse in Virginia when a provider causes harm.

18 laws · 4 enforcement actions · 4 guides · 7 court decisions

See the details

The laws 18

Court decisions 7

Elder financial exploitation

Virginia's protections against investment-adviser misconduct and financial exploitation of older investors.

3 laws · 6 enforcement actions · 3 guides · 2 court decisions

See the details

Privacy & data

How an older adult's personal information is protected in Virginia.

20 laws · 6 enforcement actions · 3 guides · 3 court decisions

See the details

The laws 20

Official notices

None on file yet — the federal backstop still applies.

Age discrimination & caregiver leave

Workplace protections in Virginia relevant to older workers and the families who care for them.

22 laws · 2 enforcement actions · 9 guides · 7 court decisions

See the details

The laws 22

Know your rights 9

Enforcement actions

None on file yet — the federal backstop still applies.

Court decisions 7

Food-service inspections

How the places older Virginia residents are served meals are inspected.

12 laws · 14 enforcement actions · 7 guides

See the details

The laws 12

Know your rights 7

Enforcement actions 6

Orders & settlements 8

Court decisions

None on file yet — the federal backstop still applies.

Building a case in Virginia?

Get the federal record and the assembled facts, worked up for your matter.

Request a trial →

Choosing care for someone?

Look up any care facility in Virginia, free.

Look up free →

Stay current

Get notified when Virginia adds a new law or enforcement action.

A lens on the public record, not legal advice. Sources are official; verify against the primary text before you rely on it.

← Back to National Map