State protections

Relevant Contact Points in Washington

The Minimum Public Data Every Decision Maker Should Have.

Who to call in Washington

DSHS Home and Community Living Administration (HCLA) / ALTSA

The agency's main contact page, listing its headquarters address, general information line, and dedicated complaint hotlines for nursing homes, adult family homes, and assisted living facilities, plus the State Long Term Care Ombudsman line.

DSHS HCLA, Residential Care Services (RCS)

The operating division within the Home and Community Living Administration — the successor to ALTSA after DSHS's May 2025 reorganization — responsible for licensing and surveying adult family homes, assisted living facilities, nursing facilities, ICFs/IID, and certified community residential services and supports (CCRSS).

Washington State Long-Term Care Ombudsman Program

The independent, federally-mandated advocate for residents of nursing homes, assisted living facilities, and adult family homes statewide, operated separately from DSHS/RCS under RCW 70.129.160 and chapter 43.190 RCW.

Washington State Attorney General, Medicaid Fraud & Abuse Division

The state's federally-certified Medicaid Fraud Control Unit, established in 1978 under RCW 74.66/74.67, investigating and prosecuting healthcare-provider Medicaid billing fraud and complaints of resident abuse or neglect in long-term residential care settings including nursing homes, assisted living facilities, and adult family homes.

Attorney General's Office, Consumer Protection Division / Consumer Resource Center

General consumer complaint intake covering hospital-billing and medical-debt-collection complaints, with online and mail-in complaint forms.

Toll-free(800) 551-4636 in-stateCall(206) 464-6684 out-of-stateToll-free(800) 833-6388 Washington RelayMail800 5th Ave. Suite 2000, Seattle, WA 98104-3188HoursMonday–Friday 10 a.m.–3 p.m.Webatg.wa.gov ↗
Department of Health, Charity Care Program (Office of Community Health Systems)

The department's charity care policy and interpretation program, as listed on its own interpretive statement.

Department of Licensing, Collection Agencies

The licensing regulator for medical-debt collectors under RCW chapter 19.16.

Call(360) 664-1388 regulatory/complaint lineEmailcollect@dol.wa.govCall(360) 705-6741 licensing-application line (Business Licensing Service)MailCollection Agencies, Department of Licensing, PO Box 9012, Olympia, WA 98507-9045HoursMonday–Friday 9 a.m.–4 p.m.Webdol.wa.gov ↗
OIC

The main contact page, including the Consumer Advocacy unit for insurance-rights help, claims help, and filing a complaint against an insurer, plus licensing and other division contacts.

OIC

The consumer complaint intake and status-check page — the front door for a policyholder complaint against a named health carrier.

OIC Appeals Hub

The entry point to health-insurance-denial appeal guidance, denial-letter examples, and the independent (external) review process.

OIC, Independent Review Organization (IRO) Program

The registration and certification process, with Company Supervision Division contact, for Independent Review Organizations conducting external reviews under RCW 48.43.535/.537.

Washington SHIBA (Statewide Health Insurance Benefits Advisors)

Washington's State Health Insurance Assistance Program (SHIP), operated inside the OIC, offering free unbiased Medicare counseling.

OIC 'Find a local SHIBA office' Directory

Locates the nearest Washington SHIBA/SHIP volunteer counseling office by county.

WA Cares Fund, Help & Support

The consumer contact channel for the state's public long-term-care benefit program, administered by DSHS/ESD.

Care-facility inspections

How nursing homes and care facilities in Washington are inspected, licensed, and held to account.

15 laws · 12 enforcement actions · 4 guides · 3 court decisions

See the details

The laws 15

Orders & settlements 8

Predatory medical billing & debt

Washington's protections against unfair medical bills and aggressive medical-debt collection.

11 laws · 10 enforcement actions · 3 guides · 2 court decisions

See the details

The laws 11

Enforcement actions 6

Health insurance, LTC & Medigap

The rules governing health coverage, long-term-care insurance and Medigap in Washington.

24 laws · 16 enforcement actions · 17 guides · 3 court decisions

See the details

The laws 24

Know your rights 17

Orders & settlements 12

Medical malpractice

An older patient's recourse in Washington when a provider causes harm.

23 laws · 9 enforcement actions · 5 guides · 7 court decisions

See the details

The laws 23

Court decisions 7

Elder financial exploitation

Washington's protections against investment-adviser misconduct and financial exploitation of older investors.

1 law · 11 enforcement actions · 5 guides · 2 court decisions

See the details

Enforcement actions 8

Privacy & data

How an older adult's personal information is protected in Washington.

32 laws · 7 enforcement actions · 4 guides · 2 court decisions

See the details

The laws 32

Enforcement actions 7

Orders & settlements

None on file yet — the federal backstop still applies.

Official notices 6

Age discrimination & caregiver leave

Workplace protections in Washington relevant to older workers and the families who care for them.

15 laws · 13 enforcement actions · 7 guides · 8 court decisions

See the details

The laws 15

Court decisions 8

Official notices 7

Food-service inspections

How the places older Washington residents are served meals are inspected.

17 laws · 11 enforcement actions · 10 guides · 1 court decision

See the details

The laws 17

Know your rights 10

Orders & settlements 9

Building a case in Washington?

Get the federal record and the assembled facts, worked up for your matter.

Request a trial →

Choosing care for someone?

Look up any care facility in Washington, free.

Look up free →

Stay current

Get notified when Washington adds a new law or enforcement action.

A lens on the public record, not legal advice. Sources are official; verify against the primary text before you rely on it.

← Back to National Map