State protections

Relevant Contact Points in West Virginia

The Minimum Public Data Every Decision Maker Should Have.

Who to call in West Virginia

Office of Health Facility Licensure and Certification (OHFLAC)

The state's survey and licensing agency for nursing homes, assisted living residences, residential care communities, hospices, home health agencies, adult medical day care centers, behavioral health centers, hospitals, and more than 20 other facility and program types; lists every licensed facility type with a public Facility Search tool and complaint form.

Call(304) 558-0050Fax(304) 957-7615MailState Capitol Complex, Building 6, Suite 825, Charleston, WV 25305Weboig.wv.gov ↗
OHFLAC Legacy Application Portal

OHFLAC's legacy portal, still in active use for facility lookup, program pages, forms, and a news feed.

Toll-free(833) 734-0965 Home Health & Hospice Complaint HotlineMail1900 Kanawha Blvd. East, Building 6, Suite 825, Charleston, WV 25305Webohflac.wvdhhr.org ↗
Medicaid Fraud Control Unit (MFCU), Office of the West Virginia Attorney General

Investigates and prosecutes criminal and civil Medicaid provider fraud, criminal abuse or neglect of residents in health care facilities, and misappropriation of patients' funds in Medicaid facilities; federally certified and 75 percent federally funded. Authorized by W. Va. Code § 9-7-1 and 42 C.F.R. § 1007.

Office of the West Virginia Attorney General, Consumer Protection and Antitrust Division

The lead state intake point for a West Virginia medical-billing or medical-debt-collection complaint; its 'File a Complaint' page expressly lists billing disputes among the practices it handles.

Toll-free(800) 368-8808 Consumer Protection HotlineCall(304) 558-8986 direct office phoneEmailconsumer@wvago.govMail1900 Kanawha Boulevard East, Building 1, Room E-26, Charleston, WV 25305 (P.O. Box 1789, Charleston, WV 25326)HoursMonday-Friday, 8:30 a.m. to 5:00 p.m.Webago.wv.gov ↗
OIC Consumer Services

The Offices of the Insurance Commissioner's general consumer-assistance entry point for complaint intake and claim-dispute help.

OIC Life and Health Consumer Services Division

The health- and life-insurance-specific consumer-complaint and assistance unit.

OIC Health Policy Department / External Review Program

Handles external-review applications for adverse health-insurance determinations.

OIC PBM Unit

Handles pharmacy benefit manager and pharmacy-auditing-entity licensing correspondence and complaints.

OIC Consumer Advocate Division

A statutory public consumer advocate, created July 1, 1991, authorized to represent West Virginia insurance consumers' interests in state and federal courts, before administrative agencies, and before the Health Care Authority.

EmailOICConsumerAdvocate@wv.govMailPO Box 11685, Charleston, WV 25339-1685 (physical address: One Players Club Drive, Third Floor, Charleston, WV 25301)Webwvinsurance.gov ↗
West Virginia SHIP/SMP (State Health Insurance Assistance Program / Senior Medicare Patrol)

The contact page for West Virginia's State Health Insurance Assistance Program and Senior Medicare Patrol.

Call(304) 558-3317Toll-free(877) 987-3646Fax(304) 558-0004Mail1900 Kanawha Blvd. East, Charleston, WV 25305 (physical location: Town Center Mall, 3rd Level, Charleston, WV)Webwvship.org ↗
WV Board of Medicine

The board's contact page.

Call(304) 558-2921Fax(304) 558-2084Mail101 Dee Drive, Suite 103, Charleston, WV 25311Webwvbom.wv.gov ↗
WV Board of Osteopathic Medicine

The board's contact page, which includes a dedicated complaint-intake option on the contact form.

Call(304) 558-6095Fax(304) 558-6096Mail405 Capitol Street, Suite 800, Charleston, WV 25301HoursMonday-Friday 9:00am-4:00pm EasternWebwvbdosteo.org ↗
WV State Long-Term Care Ombudsman / Bureau of Senior Services

The contact page for the state's Long-Term Care Ombudsman program and the Bureau of Senior Services.

Call(304) 558-3317Toll-free(877) 987-3646Fax(304) 558-0004Toll-free(800) 834-0598 Ombudsman lineMail1900 Kanawha Blvd. East, Charleston, WV 25305 (office location: One Players Club Drive, Suite 301, Charleston, WV)Webwvseniorservices.gov ↗
Securities Commission, Office of the West Virginia State Auditor

The Office of the West Virginia State Auditor's Securities Commission.

Care-facility inspections

How nursing homes and care facilities in West Virginia are inspected, licensed, and held to account.

6 laws · 10 enforcement actions · 3 guides · 2 court decisions

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Predatory medical billing & debt

West Virginia's protections against unfair medical bills and aggressive medical-debt collection.

8 laws · 2 enforcement actions · 1 guide · 3 court decisions

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The laws 8

Health insurance, LTC & Medigap

The rules governing health coverage, long-term-care insurance and Medigap in West Virginia.

19 laws · 21 enforcement actions · 7 guides · 2 court decisions

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The laws 19

Know your rights 7

Enforcement actions 10

Orders & settlements 11

Official notices 6

Medical malpractice

An older patient's recourse in West Virginia when a provider causes harm.

21 laws · 6 enforcement actions · 3 guides · 4 court decisions

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The laws 21

Elder financial exploitation

West Virginia's protections against investment-adviser misconduct and financial exploitation of older investors.

3 laws · 17 enforcement actions · 1 guide · 2 court decisions

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The laws 3

Enforcement actions 10

Privacy & data

How an older adult's personal information is protected in West Virginia.

17 laws · 1 enforcement action · 2 guides · 3 court decisions

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The laws 17

Orders & settlements

None on file yet — the federal backstop still applies.

Official notices

None on file yet — the federal backstop still applies.

Age discrimination & caregiver leave

Workplace protections in West Virginia relevant to older workers and the families who care for them.

11 laws · 8 enforcement actions · 5 guides · 6 court decisions

See the details

The laws 11

Enforcement actions

None on file yet — the federal backstop still applies.

Orders & settlements 8

Food-service inspections

How the places older West Virginia residents are served meals are inspected.

28 laws · 10 enforcement actions · 8 guides

See the details

The laws 28

Know your rights 8

Court decisions

None on file yet — the federal backstop still applies.

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A lens on the public record, not legal advice. Sources are official; verify against the primary text before you rely on it.

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