Relevant Contact Points in Wisconsin

The state's nursing-home survey and enforcement bureau, organized into regional offices by county; the first-line contact for nursing-home compliance history, complaints, and Statement of Deficiencies/Plan of Correction requests. Example shown is the Northwestern regional office, covering Ashland, Barron, Bayfield, and other counties; the bureau organizes separate regional offices by county.

The state's survey and licensing bureau for community-based residential facilities, adult family homes, and residential care apartment complexes, organized into a central office, a statewide applications unit, and regional offices.

Wisconsin's independent, Governor-appointed Long-Term Care Ombudsman agency, which also operates the Medigap Helpline; the Ombudsman Program has statutory authority to advocate for long-term-care consumers aged 60 and older living in nursing homes and community-based living facilities. The agency's web address is transitioning from longtermcare.wi.gov to boaltc.wi.gov.

DOJ attorneys and staff investigate and prosecute, in cooperation with district attorneys, county sheriffs, and other law enforcement, Medicaid provider fraud and abuse, neglect, or financial misappropriation of patients or residents in Medicaid-funded facilities, as well as criminal abuse and neglect of residents in board-and-care facilities such as nursing homes, community-based residential facilities, and adult family homes. Statutory authority: Wis. Stat. § 946.91 (Medicaid provider fraud); Wis. Stat. §§ 940.285, 940.295 (facility abuse and neglect).

Operates Wisconsin's Consumer Protection Hotline and processes more than 100,000 consumer complaints and inquiries a year; the primary state intake for a medical-billing or Medicaid-fraud consumer complaint per the Department of Justice's own referral guidance.

Handles questions and information or complaints related to a case the Wisconsin Department of Justice is handling; DOJ primarily litigates cases referred to it by DATCP, DFI, and other agencies rather than taking first-line consumer complaints.

The regulator that licenses third-party medical-debt collectors and handles licensing questions; the separate Wisconsin Consumer Act complaint intake is a distinct channel for consumer complaints. Consumer Act complaints can also be filed by mail using Form BCA500.

The Office of the Commissioner of Insurance's Consumer Affairs intake page for filing a complaint about an insurance company or agent, including health insurers, by phone or online form. OCI transitioned company-side complaint handling to the NAIC's SBS platform effective October 8, 2025.

The Office of the Commissioner of Insurance's dedicated intake form for consumer and pharmacy complaints against a pharmacy benefit manager licensed or required to be licensed in Wisconsin. Cites Wis. Stat. § 632.865.

The state agency hosting Wisconsin's SHIP/Medigap Helpline and Medigap Part D and Prescription Drug Helpline, and the state's long-term-care Ombudsman Program. The site moved from longtermcare.wi.gov to boaltc.wi.gov effective February 25.

The office's main contact page, listing its street address and switchboard number.

The Medical Examining Board's contact information, within the Department of Safety and Professional Services.

The Office of the Commissioner of Insurance's contact page for the Injured Patients and Families Compensation Fund, with topic-specific phone lines for eligibility, credentialing, claims, and billing.

Handles nursing home licensing and complaints.